Hotels · restaurants · tourism in Carinthia
AI in tourism that relieves your team in high season.
Guest enquiries in many languages, quotes, confirmations, reviews and invoices: in hotels and restaurants a lot of work repeats itself, especially when the house is full. AI READY AT builds AI agents that prepare these processes, and your team decides.
AI for tourism businesses
More arrivals, shorter stays, more processes.
According to provisional figures from the Carinthian statistics office, Carinthia counted around 13.1 million overnight stays and 3.3 million arrivals in 2025. The average stay was 4.0 nights, the shortest since records began. Shorter stays mean more enquiries, bookings, arrivals and departures for the same number of nights.
On top of that come many languages. 40.6 percent of overnight stays are by guests from Austria, 32.2 percent by guests from Germany and 6.9 percent by guests from the Netherlands. Among guests from abroad, Czechia, Hungary and Italy follow. Carinthia tourism report 2025 ↗
An AI agent does not take over contact with the guest, but the preparation: it reads the enquiry, collects the details, writes a draft in the guest's language and presents it to your team for approval.
Use cases
Where AI agents take work off tourism businesses.
Processes that repeat every season. Your team approves whatever reaches the guest.
Guest enquiries and quotes
Enquiries from email and website are read, travel dates, guests and wishes are captured and a draft quote is prepared. Connected to your booking system, the agent also checks availability.
Replies in the guest's language
Drafts are written in German, English, Dutch, Czech, Hungarian, Italian or Slovenian, in the tone of your house. Your team checks before sending.
Reviews and feedback
New online reviews are collected, praise and criticism summarised and replies suggested. Only what you approve is published.
Invoices and suppliers
Invoices for kitchen, beverages and technical services are recognised, read and assigned. Unclear cases go to the responsible person with a reason.
Knowledge for seasonal staff
An AI assistant answers questions about processes, house rules and responsibilities, in English too.
Guest information
Answer questions about the house, arrival and the area based on your own documents.
Key figures
Occupancy, revenue and guest origin in a clear AI dashboard.
Data protection
Guest data stays under control: local, in a European data centre, checked by the AIROS Gateway.
Tourism and AI 2025
Where the sector stands today.
Verified figures from Statistics Austria, the Carinthian statistics office and the Austrian Economic Chambers.
23.7% use AI
In accommodation and food services, 23.7 percent of Austrian businesses with ten or more employees use AI, compared with 29.9 percent across all sectors. Statistics Austria ↗
Only 16% have AI rules
Of the hotels and restaurants that use AI, only 16 percent have their own AI guidelines. Clear rules protect guests and staff. Statistics Austria ↗
Peak in August
With almost 2.9 million overnight stays, August 2025 was the strongest month in Carinthia. That is when every hour your team does not spend at a desk counts. Carinthia tourism report 2025 ↗
Important for Carinthia
Accommodation and food services contribute 4.8 percent of gross value added in Carinthia, compared with 4.3 percent across Austria. WKÖ statistics ↗
Approach
Start before the season, benefit during it.
Ideally you start in a quieter period so the agent is ready for the next season.
Analysis
Which enquiries and processes cost your team the most time?
Selection
Choose the one process that makes the biggest difference.
Pilot
Test with real enquiries, your team approves every reply.
Operation
Training, rules and support so it runs in high season too.
FAQ
AI in tourism: briefly explained.
Does AI replace reception or the reservations team?
No. The AI agent does the preparation, your team stays in contact with the guest and approves replies and quotes.
Does it work with our booking system?
Often, yes. If your system has an interface, we connect it directly. If not, an AI agent can operate the user interface like a person. We clarify this during the analysis.
What happens to our guests' data?
Guest data is personal data. If you wish, we run AI models locally or in a European data centre and use the AIROS Gateway to check what goes to external AI services.
Which languages can the agent reply in?
In the common languages of your guests, such as German, English, Dutch, Czech, Hungarian, Italian or Slovenian. Your team checks before sending.
Does this make sense for smaller houses too?
Yes, if enquiries and follow-up questions regularly take up time. We start with one process and only expand once it works in daily operations. AI for SMEs
Does AI READY AT only work in Carinthia?
No. Our Carinthia office is in Villach, but we work across Austria, with further offices in Graz and Himberg.
AI in tourism
Which enquiries cost your team the most time?
We will look at your processes, at your house or online.