Citizen & administrative service
Automatically processes citizen inquiries, supports forms and answers standard requests via chatbots or digital assistants.
Recurring requests can be handled faster and more efficiently.
AI READY · Industry focus
AI for Public Administration
Citizen services, applications, files, communication and reporting — efficient, transparent and GDPR-compliant.
DSGVO-konform
Lokale Datenverarbeitung
Kein Upload auf US-Server
Persönliche Zusammenarbeit vor Ort
Use case 01
Live dashboard for public administration
Citizen inquiries, processing deadlines, budgets and compliance KPIs at a glance — always current, always available.
Live overview for mayors and administrative leadership
The AI dashboard condenses all relevant administrative data into a visual overview: citizen inquiries, open applications, processing deadlines, budgets and KPIs are visible at a glance. Early-warning indicators surface deviations, bottlenecks and critical deadlines immediately — before they become a problem.
Instead of searching through lists and reports, you see the state of your administration in real time — and can direct your attention exactly where it is needed.
How it works
In drei Schritten zum KI-Dashboard
with AI READY
1
Connect data sources
We connect specialised systems, records management, finance and HR systems — securely, locally and GDPR-compliant.
2
Set up dashboards
KPIs, deadlines and report views are configured to your administrative structure.
3
Use and refine continuously
We support and optimise continuously — the system learns alongside your administrative processes.
Use case 02
AI assistant for public administration
An AI assistant that learns with your administration and removes routine work from everyday operations.
The digital colleague in day-to-day work
The AI assistant relieves your employees where routine consumes most of the time: citizen inquiries are answered directly in chat, forms are pre-filled and standard requests are processed automatically. Instead of leafing through files or guidelines, your team focuses on what personal administrative work is really about.
The assistant learns with your administrative processes, adopts the tone of your authority in written communication and remembers the peculiarities of individual cases. This frees up more time for complex cases and citizen contact — and less for administrative duties.
Use case 03
AI knowledge management for public administration
All files, guidelines and experience from your authority — accessible through a single question.
Your authority's knowledge, available at any time
In addition to AI assistants, the knowledge management platform provides a central, intelligent access point to all files, guidelines, regulations and experience from your administration. Complex questions are answered in context — based on your internal data, current legislation and past administrative practice.
Knowledge no longer stays trapped in individual heads or scattered documents but becomes a shared tool for the entire authority. New employees are productive faster, senior know-how is preserved when people leave — and research times drop to minutes.
Use case 04
AI agents for public administration
Six areas where your AI agent delivers immediate value for administration.
Document & file management
Processes incoming documents via OCR, classifies content automatically and organises files in a structured, searchable way.
Relevant information can be found and used significantly faster.
Finance & fee administration
Automatically validates invoices, creates fee notices, supports dunning and reconciles payments with open items.
Inconsistencies or missing matches can be detected at an early stage.
HR & administrative processes
Supports duty rosters, leave management, internal requests and administrative HR processes through automated processing and plausibility checks.
This significantly reduces manual administrative effort.
Approval & application processes
Automatically analyses incoming applications, performs pre-checks and plausibility controls and monitors deadlines and missing documents.
Processing times can be significantly shortened.
Audit & control processes
Automatically analyses large data sets and detects anomalies, irregularities or potential compliance violations at an early stage.
Audit and control processes can be carried out more efficiently and in a risk-oriented way.